Last updated: March 4, 2026

Introduction

These Terms and Conditions (“Terms”) govern your use of our website and the purchase of digital products and services offered by Writing From Nowhere, registered in the Netherlands (“we,” “us,” or “our”). By accessing our website or placing an order, you agree to these Terms in full.

These Terms apply to both consumers (individuals purchasing for personal use) and business customers. Where your rights differ depending on whether you are a consumer or business, this is indicated below.

About Us

  • Writing From Nowhere
  • Groningen, Netherlands
  • KVK Number: 91860660
  • Email: [email protected]

Products and Services

We offer digital products (such as downloadable files, templates, or digital content) and services (such as consultancy, custom work, or other professional services). Descriptions of our products and services are provided on the relevant product or service pages on our website.

We reserve the right to modify, suspend, or discontinue any product or service at any time without prior notice.

Orders and Contract Formation

An order placed on our website constitutes an offer to purchase. A binding contract is formed when we send you an order confirmation by email. We reserve the right to refuse or cancel any order at our discretion, for example in cases of pricing errors, suspected fraud, or inability to deliver.

For business customers, these Terms constitute the entire agreement between the parties and supersede any prior representations or agreements.

Pricing and Payment

All prices are listed in US dollar and are inclusive/exclusive of VAT where indicated. We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

Payment is due at the time of purchase. We accept payment via Visa, Mastercard and Paypal. All transactions are processed securely by our third-party payment provider.

Digital Products — Delivery and No-Refund Policy

Digital products are delivered electronically, typically immediately after payment is confirmed. By purchasing a digital product, you acknowledge that delivery begins immediately upon purchase.

Consumer notice (EU/EEA): Under the EU Consumer Rights Directive, consumers normally have a 14-day right of withdrawal. However, by completing your purchase you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal once the download or access has begun. This will be confirmed at checkout.

We do not offer refunds on digital products once delivered, except where the product is faulty or not as described, in which case please contact us within 14 days of purchase.

Services — Refunds and Cancellation

Refund eligibility for services is assessed on a case-by-case basis. If you are unhappy with a service, please contact us at [email protected] and we will work to find a fair resolution.

Consumer notice (EU/EEA): If you are a consumer, you have a 14-day right of withdrawal from a services contract, unless you have expressly requested that the service begin within that period and acknowledged that the right of withdrawal is lost once the service is fully performed.

For business customers, no automatic refund right applies. Any refunds agreed are at our sole discretion.

Intellectual Property

All content, digital products, and materials we provide remain our intellectual property (or that of our licensors) unless explicitly stated otherwise. Upon purchase, you are granted a limited, non-exclusive, non-transferable license to use the product for your own personal or internal business purposes.

You may not resell, redistribute, sublicense, copy, or modify our digital products without our express written permission.

Limitation of Liability

To the maximum extent permitted by applicable law:

  • Our total liability to you in connection with any order or service shall not exceed the amount you paid for that specific product or service.
  • We are not liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, loss of data, or business interruption.
  • We are not liable for delays or failures caused by circumstances outside our reasonable control (force majeure).

Consumer notice: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under Dutch or EU consumer law. Consumers retain all statutory rights under applicable law.

User Conduct

You agree not to use our website or services to:

  • Violate any applicable law or regulation
  • Infringe the intellectual property rights of others
  • Transmit harmful, offensive, or fraudulent content
  • Attempt to gain unauthorized access to our systems

We reserve the right to suspend or terminate your access if you breach these Terms.

Comments and User Submissions

If you submit comments, reviews, or other content on our website, you grant us a non-exclusive, royalty-free, perpetual license to use, display, and reproduce that content. You confirm that any content you submit is your own and does not infringe any third-party rights.

We reserve the right to remove any user-submitted content at our discretion.

Governing Law and Disputes

These Terms are governed by the laws of the Netherlands. For consumer customers, you also retain the protection of the mandatory consumer laws of your country of residence within the EU/EEA.

For business customers, any disputes shall be submitted to the exclusive jurisdiction of the competent courts in the Netherlands.

For consumer customers, we encourage you to contact us first to resolve any dispute informally. You also have the right to use the EU Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/

Changes to These Terms

We reserve the right to update these Terms at any time. The current version will always be posted on our website with the effective date. Continued use of our website after changes are posted constitutes acceptance of the updated Terms. For material changes, we will provide reasonable notice.

Contact

For any questions about these Terms, please contact us:

  • Kayla Ihrig
  • Writing From Nowhere
  • Groningen, Netherlands
  • KVK Number: 91860660
  • Email: [email protected]