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Last updated on March 12th, 2025
It’s the *worst* feeling: you open Pinterest, like any other day, and see that your Pinterest account is suspended for no reason. You feel panicked, upset, wonder what you did wrong, but you come up with nothing.
Your Pinterest account was seemingly suspended for no reason. Sadly, you’re in excellent company: speaking from personal experience, Pinterest has mistakenly suspended many accounts as spam, and is not interested in helping you get your account back.
But I am.
I spent months talking to other people who, like me, experienced an inaccurate account suspension and wanted to know what options they had. After successfully bringing two Pinterest accounts back from incorrect suspension, it feels like time to put this all down in one place so that it can help the next poor schmuck who finds themselves at the wrong end of an automated suspension.
Just to be clear: are we having the right conversation? Pinterest account suspension means that you cannot log in to your account, create content, etc. You will get an error message when you try to access your account. This is not to be confused with the Pinterest spam block. If you still have access to your Pinterest account and are just seeing terrible results, the Pinterest spam blocker is the problem you need to solve.
Have a question, comment or thought to add? Leave a comment at the bottom and I’ll reply right away 🙂
My Experience With Pinterest Account Suspension
This blog post about having your Pinterest account suspended for no reason is written from my experiences as a creator on Pinterest and as a Pinterest manager.
As a creator or a Pinterest manager, I would never, ever commit spam on Pinterest. Yet, in 2020 (shakes fist at sky), two of the accounts that I managed were suspended incorrectly.
Both were mistakes on Pinterest’s end. Both were incredibly stressful.
Once account took *months* to come back. It was suspended around Halloween, and I put in a help ticket every few days until January, when it quietly was reactivated one day without even a “sorry” or “welcome back.”
It was so stressful, and so much of the advice that I read online was “if you ACTUALLY weren’t committing spam, it would’ve come back right away.”
That is simply not true about Pinterest, or at least, not true anymore. Reading this advice added gasoline to my anxiety and stress bonfire, so I’m sharing my experience and insights in hopes to save you some heartbreak and give you actionable steps out of your Pinterest account suspension.
If we were having this conversation in person, I’d like to start it out with a hug and maybe 2 shots of tequila. Each.
Anyway, where do we begin?
Pinterest Account Suspended? Answers To All Your Questions
First things first, how do you know when your Pinterest account is suspended?
What Happens When Pinterest Suspends My Account?
There are two potential scenarios: either you see the suspension happen in real-time, or you get notified.
If You’re On Pinterest At The Moment Of Suspension
Like an unwelcomed apparition, a message will suddenly appear on your screen telling you that you’ve been suspended. The devil himself, in the flesh. You will be unable to use Pinterest further – not to browse, not to see your account, not to make changes.
How this looked for me: I had just started a Pinterest account for a new client. She was a part of an MLM and I went to the corporate account for this company and clicked “follow.” The screen blinked, and then I got a message saying that this Pinterest account was suspended for spam. I also received an email. I followed the steps to appeal, and the account was reinstated the next day.
If you’re not using the platform, you’ll get an email.
The “You’ve Been Suspended” Email
If you’re not on the platform, you will get an email saying that your account was suspended for committing spam. There will be a link to click and appeal this.
In either of these scenarios, you will not be able to log in to your account in any capacity. Likewise, you cannot create a new business account and try to link up to your website. Your website is banned from the platform until this is resolved.
Why Did Pinterest Suspend My Account?
Let’s look at the two main reasons Pinterest may have suspended your account.
1. You Actually Were Committing Spam
Were you accidentally committing spam? You don’t have to be ashamed to say yes. We all know some bloggers or online business owners who have bought Instagram followers, paid for people to watch their YouTube videos, or acquired emails on their email lists in an un-kosher way.
You may also like: How To Get More Pinterest Followers
You’re looking for “hacks,” and sometimes you aren’t familiar enough with a platform to realize that something is against the rules.
Some of the most common accidental spam behaviors on Pinterest that I’ve seen are:
- Posting a pin for the same URL every single day (read here to learn how to upload multiple pins the right way)
- Uploading the same image and URL combo more than once (this is duplicate content, which is never good for SEO algorithms)
- Sending random people your pins via direct message, totally unsolicited
- Simply using really outdated best practices that are associated with spam now, such as using a lot of hashtags, or repinning a very high number of pins per day
Or, sadly, one of the worst mistakes that I see are people hiring Pinterest managers or Pinterest virtual assistants (PVA) that don’t follow best practices. Before hiring a Pinterest manager, hear this advice to help save you from the stress of hiring a Pinterest manager that doesn’t know the rules.
Having accidentally committed spam is not necessarily an end-all for your account. Tell them that you made a mistake in your help ticket and they may be sympathetic. Remember that you have nothing to lose here.
2. Your Pinterest Account Was Suspended For No Reason (Glitch)
This is way more common than you would expect.
Pinterest, if you’re reading: what the heck?! There’s never been more spam on Pinterest, yet legitimate creator accounts are constantly in fear of the latest bug-filled algorithm update. Account suspensions are serious, and it shouldn’t be a humanless process because your automated system is full of errors.
The glitch could be affecting only your account, or it could be widespread.
Sometimes accounts are suspended as a part of a system-wide glitch on Pinterest’s end (such as the Great Wave Of Inaccurate Suspensions in June of 2021). This is the fastest type of suspension to have fixed because hundreds or thousands of accounts are affected at once, resulting in a panic on Pinterest’s end and immediate rectification.
The worse type of glitch is just a good ole’ fashioned algorithm glitch that suspended just your Pinterest account for no reason. Let’s talk about how to win it back.
How Do I Get My Suspended Pinterest Account Back?
It’s likely that someone from Pinterest will not read all of your help tickets. They might not read any of them. Yet, you have to submit help tickets until you talk to a human otherwise the suspension will never be lifted. Here are some troubleshooting tips for submitting all of those help tickets, and we’ll talk about the exact steps to take in a minute.
As you’re corresponding with Pinterest, remember these tips:
- Keep persisting until you talk to a human or see your account come back. Always copy/paste your message somewhere on your computer so that you don’t become even more frustrated by having to type it all out again every day
- Be *extremely* nice. Pinterest ignores most help tickets. Being rude won’t make them any more inclined to answer yours. Anyway, the person you’re talking to has nothing to do with the algorithm that automatically suspends accounts incorrectly
- Thank them for the reaction that you hope to see. This is a psychological trick! ~science~ By thanking someone for their patience/time/attention, they’re more likely to give you those things
- Don’t waste time looking for answers about why your Pinterest account was suspended for no reason that you can see. Sadly, Pinterest does not owe you (and will NOT give you) a reason for your Pinterest account being suspended. Given my experience, they won’t give you the time of day.
You know who they will give the time of day? Advertisers (it’ll make sense in 20 seconds).
Quick pause: Pinterest shouldn’t be ANY single brand’s single source of traffic. It’s always the right time to bone up on your Google optimization. If you need some help, you can use my guide:
How To Submit A Help Ticket When Your Account Has Been Suspended
Typically, to submit a help ticket on Pinterest, you’d go to the help center via the “?” icon in the bottom right-hand corner of your account. When you’re suspended, though, you have to enter the help center’s address directly: https://help.pinterest.com/en
How To Get Your Suspended Pinterest Account Back
The best tip to recover from a Pinterest account suspension is to dress up as the only demographic Pinterest seems to care about post-2020.
But sure, start with the standard help ticket (feel free to copy/paste and use this yourself):
Hello Pinterest team! My Pinterest account was mistakenly suspended for spam, but I assure you I’ve never intentionally committed spam on your platform. I’m an active, honest part of the creator community on Pinterest. I regularly provide new, original content for pinners to enjoy. I’ve been striving towards building an audience there on the platform itself. If anything underhanded came from my account, please know that it was a mistake. I would never try to cheat the system. Please, please have a human review my account and reinstate it. Thank you so much for your attention – Pinterest is so important to my brand.
Put that help ticket in here:
After a few weeks of trying that help ticket, go for the big guns and pull the advertiser card:
Hi Pinterest team, I desperately need someone to help me. My account was mistakenly suspended for spam. I’ve never committed spam on Pinterest, and never would – I cherish the creator code and believe that the pinners deserve the absolute best that we can provide. I really need to talk to someone about this because I have an ads campaign that I wanted to roll out next month. Please help get my account back so that I can serve the pinners again and become a part of the Pinterest advertisers community. Thank you so much for your time and help.
Note: This is only available to business accounts and not to personal accounts.
Put that help ticket in here:
Update: I’ve gotten many comments that this type of help ticket requires an advertiser ID. This is an optional field, it’s not required.
Do this for as long as it takes. Tweak the help tickets slightly after a while in case they have a bot that filters out repetitive emails.
How Long Does It Take For A Mistakenly Suspended Pinterest Account To Come Back?
It can take an hour, or it can take months. And it may never happen at all.
It’s a harsh reality of being a digital entrepreneur, but no platform owes you the right to use it. They can shutter the entire platform (remember Vine), kick you off, or just ignore you even when things aren’t your fault.
These platforms don’t care about you as an individual. It’s a somber reminder to invest in website traffic from Google as well as email marketing to keep in touch with your audience in other ways.
How Do I Protect Myself From Being Suspended From Pinterest?
Here are some tips to reduce your odds of having your Pinterest account suspended for no reason:
- The golden rule (treat others the way you want to be treated online). Does it feel good to recieve random, unsoliticed pins from people? No. Is following-unfollowing cool? No. If it would annoy you to be treated a certain way, don’t have that behavior coming from your Pinterest account
- Don’t commit spam, or anything even remotely related. Ask yourself when you’re walking the line with publishing best practices: does this feel spammy? Even if something isn’t *techincally* wrong, don’t walk that line.
- Stay up to date on best pracitces. Join email newsletter of Pinterest marketers, read blogs, listen to podcasts, join Facebook groups – stay up to date in any way that you can
- Hire informed help. If it’s too time consuming to shift through all of the outdated advice online, hire a Pinterest coach or outsource your Pinterest account altogether to a Pinterest manager (*raises hand*)
FAQ Summary
I know this was a long read, so here’s a quick summary of the big FAQs.
Why was my Pinterest account suspended for no reason?
Many Pinterest accounts get suspended mistakenly by automatic spam detectors. These programs suspend accounts without a human reviewing the account. In other cases, some creators do get suspended for MISTAKENLY being spammy. Suddenly creating bulk pins or creating pins that lead back to your website home page can trigger this.
What happens if your account is suspended?
If your Pinterest account is suspended, one of three things will happen. One) if you’re on the platform, you’ll be suddenly logged out and you’ll immediately lose access to your account. Two) you’ll receive an email. Three) you’ll receive no communication but will be unable to log into your account.
How do I recover my suspended Pinterest account?
You recover your suspended Pinterest account by putting in help tickets via Pinterest’s help desk. Many help tickets don’t get any responses. Save a copy of your request email and submit it every day until you get a response from a human.
How long does it take to recover a suspended Pinterest account?
A suspended Pinterest account can be brought back in a matter of minutes or months.
Final Thoughts
Are you armed and ready with the information that you need to go fight for your account to come back? If you truly didn’t commit any spam, then fight tooth and nail. Sadly, creators having their Pinterest accounts suspended for no reason probably won’t go away and this will always be a risk of using the platform.
Be the best creator you can be and build your traffic from other sources; as long as we want to keep using Pinterest, that’s all we can do!
Let’s hope it’s enough. If you have any experience about your Pinterest account being suspended for no reason, please share in the comments; I’d love to hear how your account came back, or what you’re currently trying.
Thanks for this article. It was very helpful. My Pinterest account got suspended (I’m still not sure why) and I followed your advice and it got re-instated within 2 hrs. Feeling relieved.
Many Thanks.
I am SOOO glad you’re back on the grid and that I could help ?
My Pinterest account has been suspended for no reason how can I get it back asap
Thanks
Stephen
Hi Stephen! Sorry to hear about your account. Did you follow the steps above? What happened when you put in help tickets?
Thank you!!! My account was suspended and this strategy worked. I really appreciate it.
I’m so thrilled it worked for you Christine 🙂
I have NO idea why I was suspended. I tried the above and it does not work. It kept asking for things I don’t have, like an ID. I’m not a business just an older lady that enjoys crafts and learning new things. This has been confusing and upsetting.
When I wrote this article, I wrote it for creators on Pinterest. I had no idea how many normal Pinterest users also had their accounts suspended! I’m sorry to hear that your account was suspended by mistake. Did you get a response with an appeal message? You don’t need an advertiser ID, you can leave that blank.
Hey today my Pinterest account is suspended. I didn’t doing anything wrong . CN I get my account again .
Yes there’s definitely hope for getting your account back! Did you click the appeal link in the email they sent you?
Hey,is it possible I can get my account back even tho it’s perma suspended?
Hi Kayla,my Pinterest account gotten perma suspended and don’t know if I can get it back.Is it still possible to appeal various times using the tips you said and get it back even tho it’s perma suspended?
Also,it says that I violated the guildlines although I clearly did not. I only uploaded pins and such.But there’s a chance someone reported my account and I know of them.
But like I said,is it possible to get my account back even tho it’s perma suspended?
Also,I will use your tips
Hi Ashley! I’m sorry to hear that this happened to you. Yes, it is possible to get an account back even though they say it’s been permanently suspended. Have you been putting a help ticket in every single day?
I haven’t,but I will try doing that now since I haven’t done anything wrong. Would that actually help if I put a help ticket every day so my account will be back?
Yes! This is the only way to get your account brought back. I’ve done this for up to 3 months before and still gotten an account back. You have to be persistent and say that you’re about to run ads (I included the script in the post)
My Pinterest account got suspended this morning for no reason I can see. I am not an influencer nor do I use my account for business. I mainly pin recipes and crochet patterns. I did not receive an email either as I have looked through my inbox, trash (in case I threw it out), and junk mail folders. I have followed your advise and have my fingers crossed.
Thank you for the reassurance that it could be a glitch or not my fault, as I was trying to think what I could have pinned that got me suspended.
They mistakenly suspended healthy accounts very often!! Did they reply to your email?? Keep me posted.
My account was suspended as well just this week. I only pin recipes that I have made or would like to try. I never got any emails regarding this suspension as all from Pinterest. When I tried to login in originally, it stated that my account was deactivated. I tried to reactivate it following the steps on their website and then got an email saying it was suspended. I am not sure what happened. I have completed an online helpdesk form and have not heard back from a real individual about this situation. I hope to get this resolved, there are so many recipes that I have been using for years and have no clue how to find them again. Super frustrating.
That’s such a shame Graciela, but don’t be afraid to be persistent. Accounts come back that are wrongfully suspended. Put in a help ticket every single day until your account comes back. I did this once for 3 months and the account was finally reinstated.
My Pinterest account was also suspended today for no apparent reason and I’m very upset as I have many recipes saved that I often use. I sent them a note and received an email reply saying that they will review my account. Is there any way to speak to a human?
Hi Sue, I’m so sorry to hear that you’re going through this! You didn’t do anything wrong, there is a HUGE spike right now in suspensions. Keep emailing them every single day. Keep me posted on what happens.
That’s what happened to me. Screen said I was deactivated. When I emailed them they said I was suspended. It has been one month. I’m not a business , just a punnet for my own personal inspiration. So frustrating. Do they have a phone number?
My account was suspended 2 hours ago for no reason saying spam but only just pinterest yesterday morning just saving pins and I only posted my graphic design work that I do in school they got my email 1am but waiting for the other email
Thanks for the information about Pinterest Login you shared I appreciate your efforts and taking the time and sharing this content.
My account got suspended today for “spam”, I was so shocked and confused as I only use Pinterest to save furniture ideas. Hopefully, my account will be recovered.
Keep appealing the suspension! There’s still hope. A LOT of accounts have been mistakenly suspended lately.
Thank you so much, I only use my pinterest account for craft ideas and Memes and I have never posted and I rarely comment. I will follow your advice, Thank you so much.
You’re welcome! Good luck!
The first email I got said my account was suspended. Second email said it was terminated
If you have any comments or info please let me know. I’m kinda freaking out as all my accounts are linked together in there. So crazy.
Have you put in the help messages that I wrote? Submit those help tickets over and over.
THANK YOU SM FOR THIS
i had my account for years before it got suspended a couple of days ago for “breaking guidelines”.
i had started posting a couple of my drawings from ig on that pinterest acc and got really worried that i had actually done smth wrong. I ended up sending both of your texts to the help centre, along with a translated version in german (i use the german version of the site ) and after i had sent around 6 complaints over the last 3 days, i finally got my account back today:DDD
i can´t put into words how relieved i am, i have thousands of pins saved for eveything from my art to my personal life and i use it for everything.
I literally started bawling, when i got the confirmation email that they reinstated the account.
Again this was really helpful and i am so glad i found this article!!!
(All i can say is they really only care if u mention wanting to advertise or pay for greater outreach of individual pins and i recommend really following all the steps, and making sure you aren´t logged into another account on the device your are using to fill out complaints.
I have a second account and after trying 2 seperate times i was told both times that maybe i was just being super silly and using the wrong password since “the account i was logged into wasnt suspended”. I forgot to log out of my second account on the help centre website itself, and even tho i filled out everything correctly, accourding to the response emails i got those complaints probably didnt go through. So make sure that the response email you get from pinterest tells you that they are looking into the suspension otherwise nothing is happening.)
This made my day!!! I’m SO happy for you that you got your account back, and thank you for sharing your success with me 😀 I’m so happy to hear a success story!
My account was suspended a week ago.I wrote to pinterest 5 times.But it seems like they dont care at all.I am planning to create a new account instead of wasting time.
I had already claimed my website to the previous account.Now can i claim the same website with the new account?
It’s not a waste to use the messages! It may take months but if you truly didn’t do anything wrong, then there is hope for bringing your account back. Did you try the second message, saying that you’re going to pay for ads? Only trying 5 times is just the beginning. Put in the ads message every single day for a month. Many people have luck with that.
You can never re-join Pinterest with the same website. That website has been permanently suspended from the platform. That’s why getting them to fix the mistake is so important.
THANK YOU SO MUCH FOR THIS!!! Recently my Pinterest was deactivated for ‘violating community guidelines’ when I most certainly did not. I went through their channels and my account was reviewed and I got a message saying they decided not to reactivate my account! After that message, it took 2 days of sending the messages you recommended and finally I got a message saying my account was reactivated! I know it’s all trivial in the end, but I’ve been saving pins for over 10 years and I use it a lot for things I want to refer back to. I’m so glad this worked, and thank you SO MUCH for making this post! 🙂
I’m soooo glad to hear this Jayme 😀 😀 Thank you for sharing your success story!!
Sorry to bring up an old comment, but this is me, too. I even used my “please” and “thank yous” in the appeals. This last time I asked for a “real person” to look at my 10+ year account. We’ll see. Having memory issues makes this extra hard. 🙁
I’m sorry to hear you’re dealing with this Andee! Did you try using the ads script?
The next morning I get this email saying my account was suspended, I was surprised, devastated, upset and event all my frustrated. I put in the appeal explaining my situation, and nothing. I’m not a spam account: nor have I violated any of the community guidelines. It’s sad that Pinterest doesn’t have a phone line where one can talk to a human being. You’re really left helpless & they make it seem like your use on Pinterest is invaluable to them. I love Pinterest, but this situation made me loose a lot of respect for them: they cannot decipher a spam user from a committed/regular user.
It IS frustrating, but one or two appeals is just a drop in the bucket. Keep putting in help tickets, even if it takes months. Are you a creator? If you are, tell them that you were about to run ads. Be persistent and you can still get your account back.
Hi!
Just wanna let you know that this helped to get my account back in less than 24 hours! I can’t thank you enough!
Thank you <3 it worked
I am so happy that this helped!!!!
I tried it hopefully it works </3
Be persistent!! There’s hope. Have you heard back?
I’ve been blocked forever. Since it began, I think. I don’t care. I don’t miss it. But sometimes loved ones will send me something that is on there and I can’t see it. Oh well. I don’t understand why. I’ve never posted anything to my knowledge. In all honesty I did “comment” and “liked” some of the questionable content by others – bikinis, etc. That may be why. But oh well. I don’t miss them. Life goes on.
Like I said, I’ve never uploaded anything that I’m aware of. As a writer, I sometimes went on there when I had writer’s block. I would choose numbers at random in my head… 2, 6, 7, 9. I would then view Pintrest any page, pick photos 2, 6, 7, and 9 and I would try to incorporate whatever was in those photos into the next chapter of my novel. 2- a horse running through a meadow, 6 – a fancy car, 7 – Ice cream cone, 9- a worn out boot in the sand, etc.
My friend found this article to help me as I’ve been inexplicably suspended for 11 days now. They responded to my first ticket and asked for more info. I provided what I thought they wanted and then got nothing for a week. I’ve now written twice more.
My scheduler and FB biz are all linked to the account they suspended so they have paralyzed my biz promotion. I hear you that I shouldn’t have counted on this one platform but I honestly have no idea what to do now.
Thank you for your careful advice. I can only keep trying for a while but I don’t have months!
Terrible to hear! I really hope it gets resolved. Did you start submitting a ticket every single day? And did you use my line about paying for ads? That helps a lot.
Th?s is really interesting, You are a very skilled blogger.
I’?e joined your feed and look f?rward to ?eeking more
of your excellent p?st. Also, I have shared your website in my social networks!
My account just got deactivated because they said I was too young to use pinterest. I’m 34 and having been using it for over 10 years to save personal things, not as a business. I was really blindsided when they deactivated my account out of the blue. I have tried to do this but each time I tried to submit nothing changes I receive no message saying that my appeal was even submitted. I’m so frustrated. I don’t even have access to the old email I used for pinterest so I never even go t the email from them and I’m not sure of the username for the account either. I feel very hopeless about this and devastated because all of the pins on there meant a lot to me.
I’m sorry to hear this! Submit help messages for months if you have to. There’s a section on the page where you can submit a help ticket and say that you don’t have access to the original email. If I was in your position I would keep submitting help messages and trying to get this resolved.
I got it back!! Thank you so much for this tutorial!
Hi my account was suspended said I was to young I’m to young I’m 52 is there a way too get my account back for this issue
thanks
Yes there are ways to get your account back! Did you follow the steps I outlined?
Yes, I did put in a help ticket but they keep telling me that I need to take a picture of my government ID either my birth certificate or my drivers license and send it to them to prove my age. I’m a little bit concerned to send my ID over the Internet but I don’t have a business account so I’m not sure what to do.
Please tell me how you did this. I am I. The same boat. So frustrating!
I got it back!! Thank you so much for this tutorial!
I have a problem – my account was suspended yesterday but I can’t find their email! They said they sent it but i must have mistakenly deleted it. What now?? I have gone to the help centre and sent an email but what else can i do? I don’t have 50% of the pins saved and I’d like to have them, even if they don’t reactivate my account.
I have filled out the form on line14 times. Originally my account was deactivated and then Went to suspended.I keep getting the email back saying I will receive an email with a link to file an appeal…this has never come and I have checked Junk email etc. I am so tired of this. I am 75 years old and only use for Craft and Sewing and recipes too.
Hey hi,
Thanks for such informative article on suspension. My account got deactivated because I was asked birth info, which partly I entered wrong & mistakenly pressed OK before correcting it.
As I have been logging only through Facebook, I did not even receive any mail on any link to how to fix this.
I did send them multiple emails thru their step by step appeal process and all .. but I did not receive
any response yet. They send automated mails to every mail of mine .
My account was deactivated, reason given I’m too young! I’m 74 years old and been using Pinterest for years. Tried texting the help desk many times even sent a pic of my birth certificate. Nothing. They keep saying they will send me an email with instructions but they never do. ????
i check my pinterest daily and a few days ago i go on my pinterest and i’m logged out. so i log back in but it says my account is deactivated and suspended. i have absolutely no idea what i did and maybe it was an accident that they suspended me but i’m starting to gaslight myself into thinking i did something wrong. maybe i did, maybe i didn’t. i really don’t know. i worked so hard on my pinterest and i finally had over 3k followers and almost had a million monthly views. now that i’ve lost my account i’ve been contacting through the help center multiple times every single day. they won’t reply no matter how many times i send an email and request. i’ve tried contacting them through calls from their number and texting them but they don’t use their number anymore, i’ve dmed them on instagram and tiktok and still, they won’t reply. i really need my account back and i don’t want to lose all the progress i had on it. i’ve been contacting them for almost a week now and i’m starting to get worried seeing that some people already got their account back in less than 24 hours while it’s been multiple days for me and still haven’t gotten my account yet, not even a reply or review. i’ve haven’t even gotten an email for the first day of suspension. i need some advice to get their attention on my emails, please help me!!
I have tried everything you suggested, but for a personal account, not a business one. E-mailing for a week now with no luck. Any other suggestions?
My account was suspended a week ago but here I explain my case 3 days ago they deleted me and then reactivated a pin from my dashboard that pin since it was a mistake they said I sent them an appeal when I did not I did not send anything.
The pin that was deleted and then reactivated was a drawing with a pose but that did not transmit hate and this was the photo.
https://i.postimg.cc/xT5T08B6/627afde9897053a1c30516d662bbb98e.jpg
Then they told me that if they see other pins that violated the rules they would take action with my account I as a good person I go on pinterest look at all my pins to confirm if I have something wrong I at that time I felt worried that my account would be suspended but I told myself that no that would not happen I do not do bad things then I got positive and review my pins I deleted some pins that were considered to be rare not violated the rules but were rare all to avoid being suspended
And what happened later one day in the morning I was preparing to use pinterest reference when I enter I see pinterest I see the option to start section I got weird because I had not closed section well I put my email with password stays loading and gives me error and I start to scare me I give to start section with google and I get suspended account I am re against surprised the anxiety was consuming me and I went crazy to see tutorials
Currently I do not have good results as I just got the notification of the suspension that had been retazado and said “your account has been permanently suspended for violating the guidelines of the community” I really hope to recover it
giving more personal details I don’t post anything nor comment I only keep images the images I keep are very personal and I don’t post anything.
how many times should i send the help ticket?
Did you do what you did in this tutorial?
I really need some help because i have the same problem as you!
Hello Kayla,
My account just recently got suspended and when I appealed to get it back they ultimately decided to permanently suspend me. I know I didn’t break any community guidelines, I’ve tried everything but they just keep sending me the same message over and over again. Please tell me did they do the same to you as well? At least I’ll feel a sense of peace that you still fought hard even though it felt like you’d never get your account back.
Hi! My account got deactivated because I was too young even though i am old enough!
I accidentally changed my age to 12 even though im 17, Do you think this will work for me to get my account back? What shall I do?
Hi, there’s been an update to this tutorial.. Pinterest now requests for Advertiser ID while trying out the 2nd option.
Please what do you think?.. I’m confused with submitting my account reactivation now
The advertiser ID is optional, you don’t need it to put in the help ticket 🙂
Hey there, my pinterest account that i’ve had for 9 years got suspended last night for absolutely no reason and i sobbed for an hour straight because Pinterest is my favorite and most used app. Everything i know and love from over the years is on that app and when i was it was deactivated it’s like my world stopped. I recently just moved from a regular account to a business account so could that be why this happened ? I’m just very upset and confused. I put in the script you provided and i’m praying and manifesting i get my account back. Do you think there is a chance i will get it back ? And if so how long do you think it’ll take ?
I’m sorry to hear this! You absolutely can still get your account back but it may take months. Did you follow all of the steps I listed in the blog post?
I had account suspended a few weeks, and I tried to appeal multiple times but I keep getting the same canned response of “It looks like your account has been suspended. Our team of experts will review your account.” Followed by another email just immediately after that my account is “permanently suspended for violating community guidelines” with no explanation as what I’ve done.
left them a lot of emails in the past two weeks, still haven’t heard from them. they suspended me w/o email and i wasn’t as activate at the time
Hi I my account suspended for past two months now and I now doubt that I’ll ever get it back. I tried following your example but I keep getting the same result every time: “Your account has been permanently suspended for violating our Community Guidelines. You won’t be able to access your Pins or messages, and your account will not be restored.”
Thankyou to everyone, who left a comment to help those of us, going thru this negative experience. It’s really sad that some sites do not maintain the certain Apps. That are offered to the public. I work with disabled, physically & mentally children & adults. I’ve used Pinterest for quite some time with my child that has cerebral palsy. The craft ideas
That are available to these individuals is a a
Wonderful choice. It upsets me to see that Pinterest , can deactivate your account , when you don’t know why & were never given a reason
My account got suspended and i didnt receive any mails of WHY it got suspended, i didnt break any guidelines and they ignore all my tickets :/
I’m sorry to hear 🙁 did you put in a ticket every single day? Did you use my script about running ads?
Great article. I’m facing many of these issues as well..
I received a message on Pinterest asking for my birthday. Not just the year, but the date & month as well. I would have no problem giving them my birth year, but the entire date? Weird. So, like others, I put in a fake date. Apparently, the year did not make me “old” enough. BTW- I’m 62 yo. Now they are saying they want a copy of my driver’s license or birth certificate. Is that even legal? I certainly will not send my private, government ID’s to them. What to do in this instance?
Pinterest is taking these steps to make Pinterest safer platform after a bombshell article showed how pedophiles use the app to gather pictures of underage children. The process is a headache, but the intentions are good and unfortunately the act of lying about your age is what jeopardized your account. I don’t know what’s legal or illegal when it comes to your gov ID, but (and sorry for stating the obvious) if you want your account back you’ll have to go through the steps they’ve outlined or start a new account with new email address.
Dear Kayla, Thank You for All you do For others. I feel as though I know you, I have been reading your posts, and especially this one, for a while. Almost a month ago, I signed into my 10 year old Pinterest account, and in real time, got the dreaded message that I was deactivated, for various reasons. My heart was in my mouth at that point, as I am an image creator, and all my hard work is in my one and only Pinterest acct. I have since, been taking your advice, sending in a ticket every day, sometimes more then Twice, with no results until May 30th. On that day, I received a notice from Pinterest, that my account was suspended for rules and guidelines. I just sat and stared at that message as it said, if you want your account reactivated, follow these steps, which I was already doing for the last 3 weeks. At This point in time, I felt it was in my best interest to deactivate my blog, and so I did that, knowing from watching your video, that Id never be able to regain it with the same email, even if they reactivate me, which I’m really loosing hope for right now.That reply I was specking about didn`t have a person’s signature at the end, just said..Regards..I`ve been sending them the message I received to ask for reactivation, in a screenshot with every ticket. No Luck…
Im sorta kinda at my wits end with this insane one sided pleading,and getting the same result a second later…the canned message from the Pinterest Team,”We`ll Take A Look”, that comes to my in box the moment I click Send.. Thank You for letting me vent.
Hey, I am a a graphic designer/illustrator but totally beginner at marketing/social media and etc. I’ve been running business account on Pinterest, and while the last month I was uploading my works pretty regularly I took a short break, and now that I was back I wanted to make pins for my new T-Shirt design collection. I used different photos, links and descriptions, however colour palette was the same, names were similar, and topics were similar as well and I got suspended for spam.
I wrote an appeal e-mail straight away, and I did the same today (using your tips). What is bothering me now – is when I send my appeal through their system, I only get an automated email back from them – “Thanks for writing in. It looks like your Pinterest account is suspended. Our team of experts will review your account. We’ll send you another email with the results of our review.”.
Is this what I suppose to get?
It’s very frustrating. 🙁
However I wanted to thank you for this article, as it really helps to understand what to do next. Thank you.
Just wondering… should I still send your suggestion for the help ticket if I am not a creator? Thank you for your patience!
(See what I did there?;D)
Not only did I try logging in and I was suspended, the email I got disappeared after I sent in a repeal! What is going on over there?
Hi! I found this when I started panicking that it wasn’t reactivating my account. I didn’t even realize that there was an option for suspension appeal in the help ticket. It didn’t even get an email when my account was suspended, I had to put in a reactivation request before I realized that it was suspended. I did it right this time so hopefully it works soon.
Heck, I didn’t even get a reply when I put in the correct appeal ticket. Is that normal?
Sadly that’s very normal, they almost never reply to those help tickets. It doesn’t mean that you should stop submitting them though!
Fortunately, my interest is mainly decorating (I’m 71 years old). First, they asked me to let them suggest things and I allowed them to do this. I began getting all sorts of things that I am not interested in. Then, I got a blocked screen asking for my date of birth. When I tried to click on ADD, nothing happened. This is too much trouble and Pinterest is just not worth it. My pin history is easy for them to see and I’m becoming suspicious about their site. Goodbye Pinterest!
Thank you so much for putting this out there.
The weekend before the 4th of July holiday, my account was suspended just after pinning something that was listed on Etsy.
My heart dropped, who would think pinning something from Etsy (a tested website) to save to one of your boards would be considered spam?
So, I took your advice and unfortunately wasn’t getting too far, but was prepared to copy and paste my email for months till I got a reply.
I decided to go a step further and actually contact them through their instagram account. I explained my situation and also made sure they knew I’m legally disabled (I am) and needed some extra assistance in getting my account restored.
They responded letting me know they’d let the appropriate team know the situation and this morning I noticed my account was completely restored. ??
I am so thankful to have my account back and also wanted to let you know how much I appreciate your help.
Hey! My account was suspended almost two weeks ago (1 week 5 days). I’ve been persistent and kind about it and still haven’t gotten a response. Is there anything else I should do? Or should I just keep submitting tickets and waiting?
I use Pinterest as a pictoral version of a search engine, as do most users.
I was on the app, clicked on a link, at which point, I was instantly locked out of my account and the system then ‘automatically’ created and logged me in using a Gmail account?? I have been trying for the past month to reinstate my original account with all my pins, but all I get is an automated reply!!!
Has the app itself been hacked? As a retired UK vet with PTSD, this has now become too much to cope with, especially since Pinterest has bushwacked every image on the internet!!
Any help and advice would be appreciated, but not holding my breath nowadays!!
Hi, Kayla, thanks for this article! I got suspended on July 17th for posting spam (I really don’t think I did, and if it was it was completely unintentional) and since then, I have sent many help tickets, almost every day. I kept sending the first version of the appeal letter until the first time that I received an email from their bot saying that they “considered the appeal and chose not to reactivate” my account. Then I tried your advertising appeal (though I didn’t have an advertiser account) and two day ago they sent me another “chose not to reactivate” my account email. I’m so sad. I have been on Pinterest organizing my interests and hobbies for around 7 years now and losing all of my boards and hard work hurts. If I’m getting these appeal rejection emails, is it the end? I really wish I could talk to a normal person to appeal my case…
I’m so sorry to hear this Jane! It’s heartbreaking. Did you continue to put in help tickets after they said they chose not to reactive? Were you a creator or just a normal Pinterest user?
Hello Kayla,
Firstly, I’d like to express my gratitude for providing a platform like this where creators can share their experiences and seek advice.
I’m reaching out to share a recent challenge I’ve faced with Pinterest. For the past four years, I’ve meticulously built my account, always adhering to the platform’s guidelines. However, unexpectedly, my account was suspended for “spammy activity.” This has been more than just an emotional setback; as a student in Toronto, Pinterest is a crucial source of my income (I drive traffic from Pinterest to my blog).
My blog, which began as a passion project, has grown into a thriving community with tens of thousands of monthly readers. It’s been a beacon of inspiration and guidance for many, from stay-at-home moms striving for financial independence to students seeking creative ways to fund their education. Through my blog, I’ve touched countless lives, and Pinterest has been instrumental in this journey.
Despite several appeals emphasizing my genuine content, dedication, and the positive impact of my blog, the responses from Pinterest have been less than encouraging. But I am determined. I won’t stop until I have my account back. I’m sharing my story here, hoping to gain insights from this community and to raise awareness about such challenges.
Thank you for the motivation and the practical steps to take.
Hey there, this article was very helpful, but it can rly take months? That’s so sad! This message from the response to my appeal is untrue then? “Our team of experts will review your account. We’ll send you another email with the results of our review.” I am an artist and pinterest plays a big part in my art inspiration. I was suddenly suspended for unwittingly committing site spam. If that means saving many dragon pins from similar artists, then idk what what to say… Anyway, thanks for this post!
Yeah, they did say TEAM of EXPERTS….
Thanks for the great post! ?? I was just suspended yesterday and I was dumbfounded and terrified. I was just reaching half million views and my innocent original content seemed to be popular. I have not repinned and I cannot figure out if I did something wrong or not, I think not. My account is fairly new, and I’m new to Pinterest in overall, account was established in July. I have submitted appeal and I got this email; Hi there,
Thanks for writing in. It looks like your Pinterest account is suspended.
Our team of experts will review your account. We’ll send you another email with the results of our review.
Thanks,
The Pinterest team
Shoul I now just wait, or do you recommend submitting another appeal already today? I have scheduled content for 30 days (4-6 pins a day) with a lot of effort and I’m kind of pissed if all the hard work for nothing. Do you know what happens to scheduled content? I assume they will dissappear?
One thing that came to my mind, that I added brand new Linktr.ee link to my bio (holds my Ig snd Facebook account to gain more followers) and I accidentally put it also to one pf my published pins, but I changes it quote soon after posting it when I realized. Could that be the readon? I tried to look for answer but did not find if that kind od link is prohibited. Usually I add my Instagram or Facebook account as link.
Mine was suspended, and sadly I didn’t see this post before appealing and they rejected that too. As best I can tell it was because I was using their scheduling tool, and maybe that was the repetitive action that flagged the action of spam. It’s annoying cos I was trying out a new strategy that recommended posting more often, so I have no way to see if that was going to be effective. The content itself wasn’t too different to what I see other creators doing on Pinterest so am perplexed. In my appeal I said something along the lines of I’d be happy to remove any content that was not suitable, and that I endeavour to create and share content that adds value. I don’t want to assert that it wasn’t spam in case I’ve misunderstood that, but is there another version of your script you would recommend I could use to try again? Incidentally, I have created another one in a different niche that is doing well, just recipes etc, so fingers crossed that one stays.
I’m not sure its related but my entire catalog has been blocked for spam. It says that all of my products are ineligible for organic and paid ads. The funny thing is that I’ve been paying for ads for months and even got my verified merchant badge and then a few days later my catalog was nuked. I’m not sure how it’s for spam since I do not pin anything, I just pay for ads. Its hurtful because I like pinterest and I thought it was a great fit for my business. But they are like all the other tech giant platforms. The average person is at the mercy of their random suspensions.
Thanks for this article! I recently joined Pinterest to save card samples for inspiration to make my owns cards. I had no idea of how Pinterest really works, but possibly I was saving a lot of cards, if that was against he rules? Anyway, I have no intentions of getting my account back if hey are that picky. I do not send spam, just wanted inspiration. I’ll just go back to Google searches by using the stamp name that I want to use to make a card. You don’t get as many samples, but I can get some ideas. Again, thank you for this article because I had no idea what I did.
My 12-year-old daughter just tried to get on the app and found out her account was suspended. I immediately got on their help page and wrote out a ticket. Almost every day, she would get emails saying that one of the pins had been taken down that she made… But she has never made a pin. Ever. She just saves stuff she finds on the app to her boards. That’s it. I have no idea why her account was suspended, but I am hoping she gets it back because it means a lot to her. I basically said everything you told me to on here and even thanked them for all of their help and understanding. I sincerely hope that we get good news very soon. If not, I work from home and can easily spend my days sending help tickets constantly if I need to so she can get her account back. Lol. Thank you so much for putting up this amazing advice!!! I really appreciate it so much. I will keep you posted on what happens from here once I hear something.
I actually commented on here last night about my daughter’s account getting suspended. And like I said, I submitted a ticket and did everything that you said to.
Well I just looked at her email moments ago and they responded!! Her account is now back up and running fine (thank goodness). They claim that one or more of the posts that she had saved went against their policy. She’s almost 14 years old!! So of course she doesn’t know each and every thing that is and is not allowed by them. It’s really ridiculous for them to believe that anyone that age is going to know everything in their policy. They said that she needs to go through all of the saved posts and make sure that there isn’t anymore that would cause the account to be suspended again or possibly deactivated.
Really though – I don’t care about all that. I’m just so v happy that her account is back!! She made me promise her 4x before leaving today for school to please check her email. She even had trouble sleeping because of this last night. Since it’s Friday, this will make her weekend a lot better!!
Thank you again, so much, for all of the amazing advice you have provided here. It’s clear from the comments that I am not the only person who has been successful after taking your advice. I have saved this page for the future in case I might ever need it again. I cannot thank you enough.
Hey Rebecca! Sorry I didn’t reply sooner. I’m so happy that this helped and you got your daughter’s account back!! I hope you haven’t had any Pinterest problems since.
Hello I’m Daira, from Argentina, two days ago I found that my Pinterest account was permanently suspended, they said that it violated the community guidelines, I had several emails telling me that pins that I save (not that I created) violated them but when I appealed the decision that have them deleted, I received an apology email saying that they reset them, I wanted to know if these tips will also work for my case since they did not mention anything about “spam” and my account is not for a company. Thank you very much.
Hi Daira! I’m sorry to hear that you’re having these issues. I can’t say for sure if these steps will work, but these steps have helped other people with personal accounts get their Pinterest account reinstated. I hope that it gets resolved for you.
Thank you very much, I am trying them anyways and if they work for my case I’ll let you know!
I would highly suggest people do NOT use Pinterest for a business account or for money making unless it’s just a side gig which you are willing to lose. The platform just doesn’t care about users. And for artists, you should have a 2nd account which basically replicates your pins. But even so I given how sketchy Pinterest is about any image that’s not G rated, you should look elsewhere to spend your valuable time. I had a rather extensive account permanently suspended because it violated community guidelines. when asking for clarification (because Pinterest doesn’t tell how or even what image was problematic) they don’t respond. One of the images was from Vogue and one image was a painted nude by a famous bay area figurative artist. BOTH images were in secret boards so there wasn’t an issue of kids seeing them. They permanently deactivated my account but still refused clarification.
Hey Claire! You can still potentially get your account back – a LOT of people mistakenly get their accounts suspended by a glitch. This tutorial has helped dozens of users get their accounts recovered: https://writingfromnowhere.com/pinterest-account-suspended-no-reason/
I tried. They actually blocked me from inquiring anymore after simply saying I violated Community Standards.(No explanation). The images weren’t even live nudes, one was “sexy” (from Vogue) and the other a painted nude (not porn). I think if you stick to non-art images you’d be safe but if you want to use pinterest for lifestyle, fashion, art pinning, I’d suggest finding another venue that actually has customer service that treats users with respect.
Yes!! They worked! Thank you very very much for your advices ??????
Well, my third day on Pinterest and my business account has been suspended. I appealed straightaway and they said no so I sent a second message asking what I did wrong 🙁
Waiting for a reply.
So sorry to hear this Napinder! Did you continue to put in help tickets asking for someone to review the decision?
Hey,
I don’t use Pinterest for business or commercial prospects, and my account has been suspended. I’m going to try to send in a ticked every day, but since I can’t use the ‘ad campaign soon’ strategy, what should I do instead?
Tried to log into Pinterest a few days ago. Got account suspended message. No message received as to reason.
Got a strike against me in Jan 2024 for downloading an image which contravened their community guidelines. Told them they should police their own website and not host images which they think unsuitable. Don’t suppose anyone read that. Pinterest can now shove their platform where the sun don’t shine. I lived most of my life without Pinterest and witl happily live the remainder without it.
I’m sorry to hear you’re having problems! Have you appealed the account suspension? It happens by mistake constantly. You may be able to get your account back.
Hi there, I got my account “deactivated” last week. I appealed, then got another denial. I found your website, and contacted them again through the contact center. Tried to kill them with kindness and asked if I could please have the opportunity to correct any mistakes I may have made. Thanked them for the consideration. 😉 Haven’t heard back yet, but that was just earlier today. I did upload 7 new pins last week. Could that have triggered spam? Isn’t a total deactivation a little overkill?! Otherwise, I have no idea what I have done. Thanks for any guidance you can provide.
You could’ve trigged the spam filter depending on what you were publishing. Common triggers are:
– People publishing a bunch of pins all pointing to the same blog post
– Publishing too much affiliate content
– Publishing artistic “human” pieces I’ll call them (something that could be misconstrued as nudity/porn-like content, like artistic maternity portraits)
Were you doing any of those things? You’re on the right path appealing – keep at it!! I once appealed every day for MOTNHS and the account was finally brought back.
My account just got deactivated! I literally created the account last Thursday and today (4 days later) it was deactivated because it thought I was spam. I’m hoping it’s a glitch in the system because a friend of mine said it’s been widespread, we’ll see. I’ll be using the tips here to try to get this account back. I can’t lose my account because I have novel story boards there, so hopefully I can get it! Thanks for the tips!
Did you get your account back??
My account was suspended and then deactivated for “resharing” a post with inappropriate content. It was a house photo, and apparently, if you clicked on the link, it took you to something in appropriate. But I was just sharing a pretty interior house photo…No ill intent and only shared to my private board of home interiors. I only found this out by looking at some area of my back account that I could see. They didn’t explain the violation in email…nor did they offer any feedback nor understanding as to why they were doing so when I asked.
I contacted them kindly several times about the suspension…no responses. Finally, I see today that my account is deactivated. Upon the deactivation, I sent them a message about how, while I loved Pinterest, I won’t support them any longer, in any way, shape, or form. I cannot believe that they would be so awful as to delete years and years of pins because of SOMEONE ELSE’S ill intent. I think it speaks of many potential factors…a lack of genuine care for assessing situations thoroughly, perhaps employees that don’t want to take the time to assess the situation, or simply black and white standards that punish both the innocent and those with ill-intent. Either way, I am discouraged by what I see in our nation and in our social media giants. It has become increasingly disturbing to see over the last decade.
Maybe my loss of Pinterest is a good thing…while I enjoyed it much, perhaps it was a time-waster that I am blessed to be set apart from. But let this be said, I am not impressed with Pinterest’s assessment team nor their customer service.
This is a really common complaint! The same thing happened to me once. I’m sorry to hear that you’ve lost your Pinterest account and they’re not cooperating.
I got hit with deactivation yesterday as well. The only thing I can figure is that I EDITED too many pins in one day. (I had some expired links that I was updating.) I guess the system can’t tell the difference between saving an edit and saving a new pin.
I appealed twice yesterday. I know a real person did not review my appeal because it was a holiday and one reply came fairly late in the evening. I’ve started again this morning.
I’m so sorry to hear this! Keep appealing and use my ads script. This is sadly extremely common but there’s still hope.
Thanks so much for the tips! I was able to get my account reactivated. I really appreciate it!
I’m SO happy to hear that Stine 🙂 Happy pinning!!
My pinterest account was suspended in July 2024. I sent an appeal ONCE and explaining everything. I already had lost hope by this time. Then i checked my email, i received an email from Pinterest last week (10th September 2024) that they have activated back my account. ohmaigoodness. What a relief! I had only been sending my appeal once.
I got suspended because i violated their community guidelines. In my defense, i upload a cartoon of two couple hugging in swimming attire only. bruhhh that was, for me is nothing porn about.
I’m happy to hear that you got your account back!! Your comment will give other readers hope 🙂
My pinterest account got permanently suspended within 24 hours of converting it from a personal to a business account. I did not even post one single pin!! Have contacted them but only received an automated message the first time, since then no more replies…
Put in the help ticket again! Do it every day until someone looks at your account. I hope that you get a response quickly. This was clearly just a glitch on Pinterest’s end but it’s very frustrating.
Hi Kayla,
Thank you for all the information. so helpful!
I recently started blogging on medium and opened a business Pinterest account as an experiment to see if I can post some pins and get some audience for my blog. The blogs are informative and I put so much effort on creating the pins. They are definitely original. Within 2 weeks my account got suspended for spam. I just got denied on the first appeal where I asked them to review and told them I did not post spam. I just contacted them again saying if anything I posted was spammy it was definitely an accident and I only want to create original and informative content. So to please kindly reinstate account. I don’t know if this will work. If not, I will start using your template. I am so disappointed!
Hi Tania! I’m so sorry to hear about think. I think your account was suspended because you’re using Medium – therefore you’re creating pins for a website that isn’t “yours.” Users are only supposed to create pins to websites that they own – Pinterest verifies this by asking creators to claim their website. It’s not a comment on your blog writing but on the domain you’re publishing pins for.
Ah got it. My goodness, why couldn’t they just write that on one of the email instead of calling it “spam”!! I kept thinking what I might have done to make it look like spam. so frustrating! How can I appeal for this and ask them to reinstate? Of I will not link to any of my blog post in the future unless I own the page.
Thanks so much for responding!
Did you try the steps in the article? I outlined everything there for you 🙂 Has your account been reinstated??
My personal account was suspended 5 days ago, I was devastated and unsure if I’d ever get it back. But it’s all thanks to you and your information, instructions, and help ticket that I got my account back today!!! Bless you, and thank you so much!!
I am so happy to hear that Nia!!!! You are so welcome.