Last Updated on January 13, 2023 by Bert-Jan Schilthuis-Ihrig
It’s the *worst* feeling: you open Pinterest, like any other day, and see that your Pinterest account is suspended for no reason. You feel panicked, upset, wonder what you did wrong, but you come up with nothing.
Your Pinterest account was seemingly suspended for no reason. Sadly, you’re in excellent company: speaking from personal experience, Pinterest has mistakenly suspended many accounts as spam, and is not interested in helping you get your account back.
But I am.
I spent months talking to other people who, like me, experienced an inaccurate account suspension and wanted to know what options they had. After successfully bringing two Pinterest accounts back from incorrect suspension, it feels like time to put this all down in one place so that it can help the next poor schmuck who finds themselves at the wrong end of an automated suspension.
Just to be clear: are we having the right conversation? Pinterest account suspension means that you cannot log in to your account, create content, etc. You will get an error message when you try to access your account. This is not to be confused with the Pinterest spam block. If you still have access to your Pinterest account and are just seeing terrible results, the Pinterest spam blocker is the problem you need to solve.
📌 Save for later! 📌
My Experience With Pinterest Account Suspension
This blog post about having your Pinterest account suspended for no reason is written from my experiences as a creator on Pinterest and as a Pinterest manager.
As a creator or a Pinterest manager, I would never, ever commit spam on Pinterest. Yet, in 2020 (shakes fist at sky), two of the accounts that I managed were suspended incorrectly.
Both were mistakes on Pinterest’s end. Both were incredibly stressful.
Once account took *months* to come back. It was suspended around Halloween, and I put in a help ticket every few days until January, when it quietly was reactivated one day without even a “sorry” or “welcome back.”
It was so stressful, and so much of the advice that I read online was “if you ACTUALLY weren’t committing spam, it would’ve come back right away.”
That is simply not true about Pinterest, or at least, not true anymore. Reading this advice added gasoline to my anxiety and stress bonfire, so I’m sharing my experience and insights in hopes to save you some heartbreak and give you actionable steps out of your Pinterest account suspension.
If we were having this conversation in person, I’d like to start it out with a hug and maybe 2 shots of tequila. Each.
Anyway, where do we begin?
Pinterest Account Suspended? Answers To All Your Questions
First things first, how do you know when your Pinterest account is suspended?
What Happens When Pinterest Suspends My Account?
There are two potential scenarios: either you see the suspension happen in real-time, or you get notified.
If You’re On Pinterest At The Moment Of Suspension
Like an unwelcomed apparition, a message will suddenly appear on your screen telling you that you’ve been suspended. The devil himself, in the flesh. You will be unable to use Pinterest further – not to browse, not to see your account, not to make changes.
How this looked for me: I had just started a Pinterest account for a new client. She was a part of an MLM and I went to the corporate account for this company and clicked “follow.” The screen blinked, and then I got a message saying that this Pinterest account was suspended for spam. I also received an email. I followed the steps to appeal, and the account was reinstated the next day.
If you’re not using the platform, you’ll get an email.
The “You’ve Been Suspended” Email
If you’re not on the platform, you will get an email saying that your account was suspended for committing spam. There will be a link to click and appeal this.
In either of these scenarios, you will not be able to log in to your account in any capacity. Likewise, you cannot create a new business account and try to link up to your website. Your website is banned from the platform until this is resolved.
Why Did Pinterest Suspend My Account?
Let’s look at the two main reasons Pinterest may have suspended your account.
1. You Actually Were Committing Spam
Were you accidentally committing spam? You don’t have to be ashamed to say yes. We all know some bloggers or online business owners who have bought Instagram followers, paid for people to watch their YouTube videos, or acquired emails on their email lists in an un-kosher way.
You may also like: How To Get More Pinterest Followers
You’re looking for “hacks,” and sometimes you aren’t familiar enough with a platform to realize that something is against the rules.
Some of the most common accidental spam behaviors on Pinterest that I’ve seen are:
- Posting a pin for the same URL every single day (read here to learn how to upload multiple pins the right way)
- Uploading the same image and URL combo more than once (this is duplicate content, which is never good for SEO algorithms)
- Sending random people your pins via direct message, totally unsolicited
- Simply using really outdated best practices that are associated with spam now, such as using a lot of hashtags, or repinning a very high number of pins per day
Or, sadly, one of the worst mistakes that I see are people hiring Pinterest managers or Pinterest virtual assistants (PVA) that don’t follow best practices. Before hiring a Pinterest manager, hear this advice to help save you from the stress of hiring a Pinterest manager that doesn’t know the rules.
Having accidentally committed spam is not necessarily an end-all for your account. Tell them that you made a mistake in your help ticket and they may be sympathetic. Remember that you have nothing to lose here.
2. Your Pinterest Account Was Suspended For No Reason (Glitch)
This is way more common than you would expect.
Pinterest, if you’re reading: what the heck?! There’s never been more spam on Pinterest, yet legitimate creator accounts are constantly in fear of the latest bug-filled algorithm update. Account suspensions are serious, and it shouldn’t be a humanless process because your automated system is full of errors.
The glitch could be affecting only your account, or it could be widespread.
Sometimes accounts are suspended as a part of a system-wide glitch on Pinterest’s end (such as the Great Wave Of Inaccurate Suspensions in June of 2021). This is the fastest type of suspension to have fixed because hundreds or thousands of accounts are affected at once, resulting in a panic on Pinterest’s end and immediate rectification.
The worse type of glitch is just a good ole’ fashioned algorithm glitch that suspended just your Pinterest account for no reason. Let’s talk about how to win it back.
How Do I Get My Suspended Pinterest Account Back?
It’s likely that someone from Pinterest will not read all of your help tickets. They might not read any of them. Yet, you have to submit help tickets until you talk to a human otherwise the suspension will never be lifted. Here are some troubleshooting tips for submitting all of those help tickets, and we’ll talk about the exact steps to take in a minute.
As you’re corresponding with Pinterest, remember these tips:
- Keep persisting until you talk to a human or see your account come back. Always copy/paste your message somewhere on your computer so that you don’t become even more frustrated by having to type it all out again every day
- Be *extremely* nice. Pinterest ignores most help tickets. Being rude won’t make them any more inclined to answer yours. Anyway, the person you’re talking to has nothing to do with the algorithm that automatically suspends accounts incorrectly
- Thank them for the reaction that you hope to see. This is a psychological trick! ~science~ By thanking someone for their patience/time/attention, they’re more likely to give you those things
- Don’t waste time looking for answers about why your Pinterest account was suspended for no reason that you can see. Sadly, Pinterest does not owe you (and will NOT give you) a reason for your Pinterest account being suspended. Given my experience, they won’t give you the time of day.
You know who they will give the time of day? Advertisers (it’ll make sense in 20 seconds).
Quick pause: Pinterest shouldn’t be ANY single brand’s single source of traffic. It’s always the right time to bone up on your Google optimization. If you need some help, you can use my guide:
How To Submit A Help Ticket When Your Account Has Been Suspended
Typically, to submit a help ticket on Pinterest, you’d go to the help center via the “?” icon in the bottom right-hand corner of your account. When you’re suspended, though, you have to enter the help center’s address directly: https://help.pinterest.com/en
How To Get Your Suspended Pinterest Account Back
The best tip to recover from a Pinterest account suspension is to dress up as the only demographic Pinterest seems to care about post-2020.
But sure, start with the standard help ticket (feel free to copy/paste and use this yourself):
Hello Pinterest team! My Pinterest account was mistakenly suspended for spam, but I assure you I’ve never intentionally committed spam on your platform. I’m an active, honest part of the creator community on Pinterest. I regularly provide new, original content for pinners to enjoy. I’ve been striving towards building an audience there on the platform itself. If anything underhanded came from my account, please know that it was a mistake. I would never try to cheat the system. Please, please have a human review my account and reinstate it. Thank you so much for your attention – Pinterest is so important to my brand.
Put that help ticket in here:
After a few weeks of trying that help ticket, go for the big guns and pull the advertiser card:
Hi Pinterest team, I desperately need someone to help me. My account was mistakenly suspended for spam. I’ve never committed spam on Pinterest, and never would – I cherish the creator code and believe that the pinners deserve the absolute best that we can provide. I really need to talk to someone about this because I have an ads campaign that I wanted to roll out next month. Please help get my account back so that I can serve the pinners again and become a part of the Pinterest advertisers community. Thank you so much for your time and help.
Put that help ticket in here:
Do this for as long as it takes. Tweak the help tickets slightly after a while in case they have a bot that filters out repetitive emails.
How Long Does It Take For A Mistakenly Suspended Pinterest Account To Come Back?
It can take an hour, or it can take months. And it may never happen at all.
It’s a harsh reality of being a digital entrepreneur, but no platform owes you the right to use it. They can shutter the entire platform (remember Vine), kick you off, or just ignore you even when things aren’t your fault.
These platforms don’t care about you as an individual. It’s a somber reminder to invest in website traffic from Google as well as email marketing to keep in touch with your audience in other ways.
How Do I Protect Myself From Being Suspended From Pinterest?
Here are some tips to reduce your odds of having your Pinterest account suspended for no reason:
- The golden rule (treat others the way you want to be treated online). Does it feel good to recieve random, unsoliticed pins from people? No. Is following-unfollowing cool? No. If it would annoy you to be treated a certain way, don’t have that behavior coming from your Pinterest account
- Don’t commit spam, or anything even remotely related. Ask yourself when you’re walking the line with publishing best practices: does this feel spammy? Even if something isn’t *techincally* wrong, don’t walk that line.
- Stay up to date on best pracitces. Join email newsletter of Pinterest marketers, read blogs, listen to podcasts, join Facebook groups – stay up to date in any way that you can
- Hire informed help. If it’s too time consuming to shift through all of the outdated advice online, hire a Pinterest coach or outsource your Pinterest account altogether to a Pinterest manager (*raises hand*)
Final Thoughts
Are you armed and ready with the information that you need to go fight for your account to come back? If you truly didn’t commit any spam, then fight tooth and nail. Sadly, creators having their Pinterest accounts suspended for no reason probably won’t go away and this will always be a risk of using the platform.
Be the best creator you can be and build your traffic from other sources; as long as we want to keep using Pinterest, that’s all we can do!
Let’s hope it’s enough. If you have any experience about your Pinterest account being suspended for no reason, please share in the comments; I’d love to hear how your account came back, or what you’re currently trying.
Celeste
Thanks for this article. It was very helpful. My Pinterest account got suspended (I’m still not sure why) and I followed your advice and it got re-instated within 2 hrs. Feeling relieved.
Many Thanks.
Kayla
CelesteI am SOOO glad you’re back on the grid and that I could help ?
Jass
Hey today my Pinterest account is suspended. I didn’t doing anything wrong . CN I get my account again .
Kayla
JassYes there’s definitely hope for getting your account back! Did you click the appeal link in the email they sent you?
Ashley
KaylaHey,is it possible I can get my account back even tho it’s perma suspended?
Ashley
Hi Kayla,my Pinterest account gotten perma suspended and don’t know if I can get it back.Is it still possible to appeal various times using the tips you said and get it back even tho it’s perma suspended?
Ashley
Also,it says that I violated the guildlines although I clearly did not. I only uploaded pins and such.But there’s a chance someone reported my account and I know of them.
But like I said,is it possible to get my account back even tho it’s perma suspended?
Ashley
Also,I will use your tips
Kayla
Hi Ashley! I’m sorry to hear that this happened to you. Yes, it is possible to get an account back even though they say it’s been permanently suspended. Have you been putting a help ticket in every single day?
Ashley
KaylaI haven’t,but I will try doing that now since I haven’t done anything wrong. Would that actually help if I put a help ticket every day so my account will be back?
Kayla
AshleyYes! This is the only way to get your account brought back. I’ve done this for up to 3 months before and still gotten an account back. You have to be persistent and say that you’re about to run ads (I included the script in the post)
Eirene
My Pinterest account got suspended this morning for no reason I can see. I am not an influencer nor do I use my account for business. I mainly pin recipes and crochet patterns. I did not receive an email either as I have looked through my inbox, trash (in case I threw it out), and junk mail folders. I have followed your advise and have my fingers crossed.
Thank you for the reassurance that it could be a glitch or not my fault, as I was trying to think what I could have pinned that got me suspended.
Kayla
EireneThey mistakenly suspended healthy accounts very often!! Did they reply to your email?? Keep me posted.
Graciela
My account was suspended as well just this week. I only pin recipes that I have made or would like to try. I never got any emails regarding this suspension as all from Pinterest. When I tried to login in originally, it stated that my account was deactivated. I tried to reactivate it following the steps on their website and then got an email saying it was suspended. I am not sure what happened. I have completed an online helpdesk form and have not heard back from a real individual about this situation. I hope to get this resolved, there are so many recipes that I have been using for years and have no clue how to find them again. Super frustrating.
Kayla
GracielaThat’s such a shame Graciela, but don’t be afraid to be persistent. Accounts come back that are wrongfully suspended. Put in a help ticket every single day until your account comes back. I did this once for 3 months and the account was finally reinstated.
Sue
My Pinterest account was also suspended today for no apparent reason and I’m very upset as I have many recipes saved that I often use. I sent them a note and received an email reply saying that they will review my account. Is there any way to speak to a human?
Kayla
SueHi Sue, I’m so sorry to hear that you’re going through this! You didn’t do anything wrong, there is a HUGE spike right now in suspensions. Keep emailing them every single day. Keep me posted on what happens.
Mary Anne Marino
KaylaThat’s what happened to me. Screen said I was deactivated. When I emailed them they said I was suspended. It has been one month. I’m not a business , just a punnet for my own personal inspiration. So frustrating. Do they have a phone number?
Wakeama Harris
SueMy account was suspended 2 hours ago for no reason saying spam but only just pinterest yesterday morning just saving pins and I only posted my graphic design work that I do in school they got my email 1am but waiting for the other email
Nathaniel Ejeta
Thanks for the information about Pinterest Login you shared I appreciate your efforts and taking the time and sharing this content.
Maya
My account got suspended today for “spam”, I was so shocked and confused as I only use Pinterest to save furniture ideas. Hopefully, my account will be recovered.
Kayla
MayaKeep appealing the suspension! There’s still hope. A LOT of accounts have been mistakenly suspended lately.
Julia
Thank you so much, I only use my pinterest account for craft ideas and Memes and I have never posted and I rarely comment. I will follow your advice, Thank you so much.
Bert-Jan Schilthuis-Ihrig
JuliaYou’re welcome! Good luck!
Kobi
The first email I got said my account was suspended. Second email said it was terminated
If you have any comments or info please let me know. I’m kinda freaking out as all my accounts are linked together in there. So crazy.
Kayla
KobiHave you put in the help messages that I wrote? Submit those help tickets over and over.
Sira
THANK YOU SM FOR THIS
i had my account for years before it got suspended a couple of days ago for “breaking guidelines”.
i had started posting a couple of my drawings from ig on that pinterest acc and got really worried that i had actually done smth wrong. I ended up sending both of your texts to the help centre, along with a translated version in german (i use the german version of the site ) and after i had sent around 6 complaints over the last 3 days, i finally got my account back today:DDD
i can´t put into words how relieved i am, i have thousands of pins saved for eveything from my art to my personal life and i use it for everything.
I literally started bawling, when i got the confirmation email that they reinstated the account.
Again this was really helpful and i am so glad i found this article!!!
(All i can say is they really only care if u mention wanting to advertise or pay for greater outreach of individual pins and i recommend really following all the steps, and making sure you aren´t logged into another account on the device your are using to fill out complaints.
I have a second account and after trying 2 seperate times i was told both times that maybe i was just being super silly and using the wrong password since “the account i was logged into wasnt suspended”. I forgot to log out of my second account on the help centre website itself, and even tho i filled out everything correctly, accourding to the response emails i got those complaints probably didnt go through. So make sure that the response email you get from pinterest tells you that they are looking into the suspension otherwise nothing is happening.)
Kayla
SiraThis made my day!!! I’m SO happy for you that you got your account back, and thank you for sharing your success with me 😀 I’m so happy to hear a success story!
rishy
My account was suspended a week ago.I wrote to pinterest 5 times.But it seems like they dont care at all.I am planning to create a new account instead of wasting time.
I had already claimed my website to the previous account.Now can i claim the same website with the new account?
Kayla
rishyIt’s not a waste to use the messages! It may take months but if you truly didn’t do anything wrong, then there is hope for bringing your account back. Did you try the second message, saying that you’re going to pay for ads? Only trying 5 times is just the beginning. Put in the ads message every single day for a month. Many people have luck with that.
You can never re-join Pinterest with the same website. That website has been permanently suspended from the platform. That’s why getting them to fix the mistake is so important.
Jayme
THANK YOU SO MUCH FOR THIS!!! Recently my Pinterest was deactivated for ‘violating community guidelines’ when I most certainly did not. I went through their channels and my account was reviewed and I got a message saying they decided not to reactivate my account! After that message, it took 2 days of sending the messages you recommended and finally I got a message saying my account was reactivated! I know it’s all trivial in the end, but I’ve been saving pins for over 10 years and I use it a lot for things I want to refer back to. I’m so glad this worked, and thank you SO MUCH for making this post! 🙂
Kayla
JaymeI’m soooo glad to hear this Jayme 😀 😀 Thank you for sharing your success story!!
Anonymous
The next morning I get this email saying my account was suspended, I was surprised, devastated, upset and event all my frustrated. I put in the appeal explaining my situation, and nothing. I’m not a spam account: nor have I violated any of the community guidelines. It’s sad that Pinterest doesn’t have a phone line where one can talk to a human being. You’re really left helpless & they make it seem like your use on Pinterest is invaluable to them. I love Pinterest, but this situation made me loose a lot of respect for them: they cannot decipher a spam user from a committed/regular user.
Kayla
AnonymousIt IS frustrating, but one or two appeals is just a drop in the bucket. Keep putting in help tickets, even if it takes months. Are you a creator? If you are, tell them that you were about to run ads. Be persistent and you can still get your account back.
Spirit Visualized
Hi!
Just wanna let you know that this helped to get my account back in less than 24 hours! I can’t thank you enough!
Thank you <3 it worked
Kayla
Spirit VisualizedI am so happy that this helped!!!!
Lorraine
I tried it hopefully it works </3
Kayla
LorraineBe persistent!! There’s hope. Have you heard back?
Joe
I’ve been blocked forever. Since it began, I think. I don’t care. I don’t miss it. But sometimes loved ones will send me something that is on there and I can’t see it. Oh well. I don’t understand why. I’ve never posted anything to my knowledge. In all honesty I did “comment” and “liked” some of the questionable content by others – bikinis, etc. That may be why. But oh well. I don’t miss them. Life goes on.
Joe
Like I said, I’ve never uploaded anything that I’m aware of. As a writer, I sometimes went on there when I had writer’s block. I would choose numbers at random in my head… 2, 6, 7, 9. I would then view Pintrest any page, pick photos 2, 6, 7, and 9 and I would try to incorporate whatever was in those photos into the next chapter of my novel. 2- a horse running through a meadow, 6 – a fancy car, 7 – Ice cream cone, 9- a worn out boot in the sand, etc.
Terryjohnsonstudio
My friend found this article to help me as I’ve been inexplicably suspended for 11 days now. They responded to my first ticket and asked for more info. I provided what I thought they wanted and then got nothing for a week. I’ve now written twice more.
My scheduler and FB biz are all linked to the account they suspended so they have paralyzed my biz promotion. I hear you that I shouldn’t have counted on this one platform but I honestly have no idea what to do now.
Thank you for your careful advice. I can only keep trying for a while but I don’t have months!
Kayla
TerryjohnsonstudioTerrible to hear! I really hope it gets resolved. Did you start submitting a ticket every single day? And did you use my line about paying for ads? That helps a lot.
endure
Th?s is really interesting, You are a very skilled blogger.
I’?e joined your feed and look f?rward to ?eeking more
of your excellent p?st. Also, I have shared your website in my social networks!
Ayesha
My account just got deactivated because they said I was too young to use pinterest. I’m 34 and having been using it for over 10 years to save personal things, not as a business. I was really blindsided when they deactivated my account out of the blue. I have tried to do this but each time I tried to submit nothing changes I receive no message saying that my appeal was even submitted. I’m so frustrated. I don’t even have access to the old email I used for pinterest so I never even go t the email from them and I’m not sure of the username for the account either. I feel very hopeless about this and devastated because all of the pins on there meant a lot to me.
Kayla
AyeshaI’m sorry to hear this! Submit help messages for months if you have to. There’s a section on the page where you can submit a help ticket and say that you don’t have access to the original email. If I was in your position I would keep submitting help messages and trying to get this resolved.
Ayesha
KaylaI got it back!! Thank you so much for this tutorial!
Sonya
Hi my account was suspended said I was to young I’m to young I’m 52 is there a way too get my account back for this issue
thanks
Kayla
SonyaYes there are ways to get your account back! Did you follow the steps I outlined?
Sonya
KaylaYes, I did put in a help ticket but they keep telling me that I need to take a picture of my government ID either my birth certificate or my drivers license and send it to them to prove my age. I’m a little bit concerned to send my ID over the Internet but I don’t have a business account so I’m not sure what to do.
Tracy Betz
SonyaPlease tell me how you did this. I am I. The same boat. So frustrating!
Ayesha
I got it back!! Thank you so much for this tutorial!
Ruby
I have a problem – my account was suspended yesterday but I can’t find their email! They said they sent it but i must have mistakenly deleted it. What now?? I have gone to the help centre and sent an email but what else can i do? I don’t have 50% of the pins saved and I’d like to have them, even if they don’t reactivate my account.
Donna Davidson
I have filled out the form on line14 times. Originally my account was deactivated and then Went to suspended.I keep getting the email back saying I will receive an email with a link to file an appeal…this has never come and I have checked Junk email etc. I am so tired of this. I am 75 years old and only use for Craft and Sewing and recipes too.
Nidhi
Hey hi,
Thanks for such informative article on suspension. My account got deactivated because I was asked birth info, which partly I entered wrong & mistakenly pressed OK before correcting it.
As I have been logging only through Facebook, I did not even receive any mail on any link to how to fix this.
I did send them multiple emails thru their step by step appeal process and all .. but I did not receive
any response yet. They send automated mails to every mail of mine .
Bill Basso
My account was deactivated, reason given I’m too young! I’m 74 years old and been using Pinterest for years. Tried texting the help desk many times even sent a pic of my birth certificate. Nothing. They keep saying they will send me an email with instructions but they never do. ????
anonymous
i check my pinterest daily and a few days ago i go on my pinterest and i’m logged out. so i log back in but it says my account is deactivated and suspended. i have absolutely no idea what i did and maybe it was an accident that they suspended me but i’m starting to gaslight myself into thinking i did something wrong. maybe i did, maybe i didn’t. i really don’t know. i worked so hard on my pinterest and i finally had over 3k followers and almost had a million monthly views. now that i’ve lost my account i’ve been contacting through the help center multiple times every single day. they won’t reply no matter how many times i send an email and request. i’ve tried contacting them through calls from their number and texting them but they don’t use their number anymore, i’ve dmed them on instagram and tiktok and still, they won’t reply. i really need my account back and i don’t want to lose all the progress i had on it. i’ve been contacting them for almost a week now and i’m starting to get worried seeing that some people already got their account back in less than 24 hours while it’s been multiple days for me and still haven’t gotten my account yet, not even a reply or review. i’ve haven’t even gotten an email for the first day of suspension. i need some advice to get their attention on my emails, please help me!!
Tracy Betz
I have tried everything you suggested, but for a personal account, not a business one. E-mailing for a week now with no luck. Any other suggestions?
jose
My account was suspended a week ago but here I explain my case 3 days ago they deleted me and then reactivated a pin from my dashboard that pin since it was a mistake they said I sent them an appeal when I did not I did not send anything.
The pin that was deleted and then reactivated was a drawing with a pose but that did not transmit hate and this was the photo.
https://i.postimg.cc/xT5T08B6/627afde9897053a1c30516d662bbb98e.jpg
Then they told me that if they see other pins that violated the rules they would take action with my account I as a good person I go on pinterest look at all my pins to confirm if I have something wrong I at that time I felt worried that my account would be suspended but I told myself that no that would not happen I do not do bad things then I got positive and review my pins I deleted some pins that were considered to be rare not violated the rules but were rare all to avoid being suspended
And what happened later one day in the morning I was preparing to use pinterest reference when I enter I see pinterest I see the option to start section I got weird because I had not closed section well I put my email with password stays loading and gives me error and I start to scare me I give to start section with google and I get suspended account I am re against surprised the anxiety was consuming me and I went crazy to see tutorials
Currently I do not have good results as I just got the notification of the suspension that had been retazado and said “your account has been permanently suspended for violating the guidelines of the community” I really hope to recover it
giving more personal details I don’t post anything nor comment I only keep images the images I keep are very personal and I don’t post anything.
Umaira Hakeem
how many times should i send the help ticket?
Umaira Hakeem
Did you do what you did in this tutorial?
I really need some help because i have the same problem as you!
Andrea
Hello Kayla,
My account just recently got suspended and when I appealed to get it back they ultimately decided to permanently suspend me. I know I didn’t break any community guidelines, I’ve tried everything but they just keep sending me the same message over and over again. Please tell me did they do the same to you as well? At least I’ll feel a sense of peace that you still fought hard even though it felt like you’d never get your account back.
Umaira Hakeem
Hi! My account got deactivated because I was too young even though i am old enough!
I accidentally changed my age to 12 even though im 17, Do you think this will work for me to get my account back? What shall I do?
Emmanuel
Hi, there’s been an update to this tutorial.. Pinterest now requests for Advertiser ID while trying out the 2nd option.
Please what do you think?.. I’m confused with submitting my account reactivation now
Liyah
Hey there, my pinterest account that i’ve had for 9 years got suspended last night for absolutely no reason and i sobbed for an hour straight because Pinterest is my favorite and most used app. Everything i know and love from over the years is on that app and when i was it was deactivated it’s like my world stopped. I recently just moved from a regular account to a business account so could that be why this happened ? I’m just very upset and confused. I put in the script you provided and i’m praying and manifesting i get my account back. Do you think there is a chance i will get it back ? And if so how long do you think it’ll take ?
Kayla
LiyahI’m sorry to hear this! You absolutely can still get your account back but it may take months. Did you follow all of the steps I listed in the blog post?
Charles
I had account suspended a few weeks, and I tried to appeal multiple times but I keep getting the same canned response of “It looks like your account has been suspended. Our team of experts will review your account.” Followed by another email just immediately after that my account is “permanently suspended for violating community guidelines” with no explanation as what I’ve done.
Vicky
left them a lot of emails in the past two weeks, still haven’t heard from them. they suspended me w/o email and i wasn’t as activate at the time
Charles
Hi I my account suspended for past two months now and I now doubt that I’ll ever get it back. I tried following your example but I keep getting the same result every time: “Your account has been permanently suspended for violating our Community Guidelines. You won’t be able to access your Pins or messages, and your account will not be restored.”
Karen W Street
Thankyou to everyone, who left a comment to help those of us, going thru this negative experience. It’s really sad that some sites do not maintain the certain Apps. That are offered to the public. I work with disabled, physically & mentally children & adults. I’ve used Pinterest for quite some time with my child that has cerebral palsy. The craft ideas
That are available to these individuals is a a
Wonderful choice. It upsets me to see that Pinterest , can deactivate your account , when you don’t know why & were never given a reason
Tenshi
My account got suspended and i didnt receive any mails of WHY it got suspended, i didnt break any guidelines and they ignore all my tickets :/
Kayla
TenshiI’m sorry to hear 🙁 did you put in a ticket every single day? Did you use my script about running ads?
animekimi
Great article. I’m facing many of these issues as well..
Carmie*
I received a message on Pinterest asking for my birthday. Not just the year, but the date & month as well. I would have no problem giving them my birth year, but the entire date? Weird. So, like others, I put in a fake date. Apparently, the year did not make me “old” enough. BTW- I’m 62 yo. Now they are saying they want a copy of my driver’s license or birth certificate. Is that even legal? I certainly will not send my private, government ID’s to them. What to do in this instance?
Kayla
Carmie*Pinterest is taking these steps to make Pinterest safer platform after a bombshell article showed how pedophiles use the app to gather pictures of underage children. The process is a headache, but the intentions are good and unfortunately the act of lying about your age is what jeopardized your account. I don’t know what’s legal or illegal when it comes to your gov ID, but (and sorry for stating the obvious) if you want your account back you’ll have to go through the steps they’ve outlined or start a new account with new email address.
Maria
KaylaDear Kayla, Thank You for All you do For others. I feel as though I know you, I have been reading your posts, and especially this one, for a while. Almost a month ago, I signed into my 10 year old Pinterest account, and in real time, got the dreaded message that I was deactivated, for various reasons. My heart was in my mouth at that point, as I am an image creator, and all my hard work is in my one and only Pinterest acct. I have since, been taking your advice, sending in a ticket every day, sometimes more then Twice, with no results until May 30th. On that day, I received a notice from Pinterest, that my account was suspended for rules and guidelines. I just sat and stared at that message as it said, if you want your account reactivated, follow these steps, which I was already doing for the last 3 weeks. At This point in time, I felt it was in my best interest to deactivate my blog, and so I did that, knowing from watching your video, that Id never be able to regain it with the same email, even if they reactivate me, which I’m really loosing hope for right now.That reply I was specking about didn`t have a person’s signature at the end, just said..Regards..I`ve been sending them the message I received to ask for reactivation, in a screenshot with every ticket. No Luck…
Im sorta kinda at my wits end with this insane one sided pleading,and getting the same result a second later…the canned message from the Pinterest Team,”We`ll Take A Look”, that comes to my in box the moment I click Send.. Thank You for letting me vent.
Aiste
Hey, I am a a graphic designer/illustrator but totally beginner at marketing/social media and etc. I’ve been running business account on Pinterest, and while the last month I was uploading my works pretty regularly I took a short break, and now that I was back I wanted to make pins for my new T-Shirt design collection. I used different photos, links and descriptions, however colour palette was the same, names were similar, and topics were similar as well and I got suspended for spam.
I wrote an appeal e-mail straight away, and I did the same today (using your tips). What is bothering me now – is when I send my appeal through their system, I only get an automated email back from them – “Thanks for writing in. It looks like your Pinterest account is suspended. Our team of experts will review your account. We’ll send you another email with the results of our review.”.
Is this what I suppose to get?
It’s very frustrating. 🙁
However I wanted to thank you for this article, as it really helps to understand what to do next. Thank you.
Anonymous.
Just wondering… should I still send your suggestion for the help ticket if I am not a creator? Thank you for your patience!
(See what I did there?;D)
A
Not only did I try logging in and I was suspended, the email I got disappeared after I sent in a repeal! What is going on over there?
Rowan McGrath
Hi! I found this when I started panicking that it wasn’t reactivating my account. I didn’t even realize that there was an option for suspension appeal in the help ticket. It didn’t even get an email when my account was suspended, I had to put in a reactivation request before I realized that it was suspended. I did it right this time so hopefully it works soon.
Rowan McGrath
Heck, I didn’t even get a reply when I put in the correct appeal ticket. Is that normal?
Kayla
Rowan McGrathSadly that’s very normal, they almost never reply to those help tickets. It doesn’t mean that you should stop submitting them though!
Nancy Robertson
Fortunately, my interest is mainly decorating (I’m 71 years old). First, they asked me to let them suggest things and I allowed them to do this. I began getting all sorts of things that I am not interested in. Then, I got a blocked screen asking for my date of birth. When I tried to click on ADD, nothing happened. This is too much trouble and Pinterest is just not worth it. My pin history is easy for them to see and I’m becoming suspicious about their site. Goodbye Pinterest!
AMETHYST
Thank you so much for putting this out there.
The weekend before the 4th of July holiday, my account was suspended just after pinning something that was listed on Etsy.
My heart dropped, who would think pinning something from Etsy (a tested website) to save to one of your boards would be considered spam?
So, I took your advice and unfortunately wasn’t getting too far, but was prepared to copy and paste my email for months till I got a reply.
I decided to go a step further and actually contact them through their instagram account. I explained my situation and also made sure they knew I’m legally disabled (I am) and needed some extra assistance in getting my account restored.
They responded letting me know they’d let the appropriate team know the situation and this morning I noticed my account was completely restored. ??
I am so thankful to have my account back and also wanted to let you know how much I appreciate your help.
Rayne
Hey! My account was suspended almost two weeks ago (1 week 5 days). I’ve been persistent and kind about it and still haven’t gotten a response. Is there anything else I should do? Or should I just keep submitting tickets and waiting?
Tim
I use Pinterest as a pictoral version of a search engine, as do most users.
I was on the app, clicked on a link, at which point, I was instantly locked out of my account and the system then ‘automatically’ created and logged me in using a Gmail account?? I have been trying for the past month to reinstate my original account with all my pins, but all I get is an automated reply!!!
Has the app itself been hacked? As a retired UK vet with PTSD, this has now become too much to cope with, especially since Pinterest has bushwacked every image on the internet!!
Any help and advice would be appreciated, but not holding my breath nowadays!!
Jane
Hi, Kayla, thanks for this article! I got suspended on July 17th for posting spam (I really don’t think I did, and if it was it was completely unintentional) and since then, I have sent many help tickets, almost every day. I kept sending the first version of the appeal letter until the first time that I received an email from their bot saying that they “considered the appeal and chose not to reactivate” my account. Then I tried your advertising appeal (though I didn’t have an advertiser account) and two day ago they sent me another “chose not to reactivate” my account email. I’m so sad. I have been on Pinterest organizing my interests and hobbies for around 7 years now and losing all of my boards and hard work hurts. If I’m getting these appeal rejection emails, is it the end? I really wish I could talk to a normal person to appeal my case…
Jared
Hello Kayla,
Firstly, I’d like to express my gratitude for providing a platform like this where creators can share their experiences and seek advice.
I’m reaching out to share a recent challenge I’ve faced with Pinterest. For the past four years, I’ve meticulously built my account, always adhering to the platform’s guidelines. However, unexpectedly, my account was suspended for “spammy activity.” This has been more than just an emotional setback; as a student in Toronto, Pinterest is a crucial source of my income (I drive traffic from Pinterest to my blog).
My blog, which began as a passion project, has grown into a thriving community with tens of thousands of monthly readers. It’s been a beacon of inspiration and guidance for many, from stay-at-home moms striving for financial independence to students seeking creative ways to fund their education. Through my blog, I’ve touched countless lives, and Pinterest has been instrumental in this journey.
Despite several appeals emphasizing my genuine content, dedication, and the positive impact of my blog, the responses from Pinterest have been less than encouraging. But I am determined. I won’t stop until I have my account back. I’m sharing my story here, hoping to gain insights from this community and to raise awareness about such challenges.
Thank you for the motivation and the practical steps to take.
Myconura
Hey there, this article was very helpful, but it can rly take months? That’s so sad! This message from the response to my appeal is untrue then? “Our team of experts will review your account. We’ll send you another email with the results of our review.” I am an artist and pinterest plays a big part in my art inspiration. I was suddenly suspended for unwittingly committing site spam. If that means saving many dragon pins from similar artists, then idk what what to say… Anyway, thanks for this post!
Myconura
Yeah, they did say TEAM of EXPERTS….
TBoG
Thanks for the great post! ?? I was just suspended yesterday and I was dumbfounded and terrified. I was just reaching half million views and my innocent original content seemed to be popular. I have not repinned and I cannot figure out if I did something wrong or not, I think not. My account is fairly new, and I’m new to Pinterest in overall, account was established in July. I have submitted appeal and I got this email; Hi there,
Thanks for writing in. It looks like your Pinterest account is suspended.
Our team of experts will review your account. We’ll send you another email with the results of our review.
Thanks,
The Pinterest team
Shoul I now just wait, or do you recommend submitting another appeal already today? I have scheduled content for 30 days (4-6 pins a day) with a lot of effort and I’m kind of pissed if all the hard work for nothing. Do you know what happens to scheduled content? I assume they will dissappear?
One thing that came to my mind, that I added brand new Linktr.ee link to my bio (holds my Ig snd Facebook account to gain more followers) and I accidentally put it also to one pf my published pins, but I changes it quote soon after posting it when I realized. Could that be the readon? I tried to look for answer but did not find if that kind od link is prohibited. Usually I add my Instagram or Facebook account as link.